Director Quality & Safety
Basic Purpose: The Director Quality & Safety will report to the President for day-to-day QA & Safety matters. In this capacity, he/she plays a key role for ensuring compliance with global corporate policies and all relevant regulatory bodies including OSHA, the FAA and other regulatory authorities doing business with or providing oversight to the company.
**In accordance with FAA regulations, the Director Quality & Safety will act as the Accountable Manager.
Nature and Scope: The key challenges will be the regulatory oversight for OSHA and the FAA and any foreign government regulatory authority the company has been approved with, and any future authority deemed necessary to acquire. This is to include auditing different corporate departments that are regulated such as, HR, Drug and Alcohol program, OSHA requirements, along with EASA and other Foreign authorities.
**Direct reports include the Chief Inspectors, QA Auditor, QA Administrative Assistant and Maintenance Training Specialist.
Travel: 50% or more. Mostly domestic but may involve limited International travel.
QA & Safety Responsibilities- Accountable Manager function:
- Ensure all repairs, testing, inspections and sign-offs are carried out in strict accordance to the Repair Station’s Manual (RSM)/Quality Control Manual (QCM).
- Ensure documentation is completed as per requirements, in a timely and accurate manner, with appropriate sign-offs.
- To provide customers with progress reports and deal with any concerns/complaints dealing with quality.
- Ensure that all technical reference manuals needed are available prior to undertaking any job. These would include OEM overhaul manuals, approved customer supplied data, service bulletins, parts specifications and other related FAA approved data such as STC’s, E.O.’s, FCD’s or wiring diagram supplements applicable to the task.
- Ensuring required checks and periodic calibrations are carried out in a timely manner in accordance with company policies and procedures and in line with the RSM.
- Establish ongoing performance metrics for Quality Control activities, call boards are managed without disruptions to the operational requirements and that primary inspections are completed in scheduled time frame.
- As the Accountable Manager, oversee and be responsible for the day-to-day management and oversight of the Quality and Safety Department and interface with all levels of management as well as all regulatory agencies.
- Maintain an accident free working environment delivering the highest quality service in full compliance with the FAA and OSHA.
- Identify and resolve safety and regulatory compliance issues with customers, regulatory inspectors and auditors by overseeing in-depth, and where appropriate, root-cause analysis with timely response including corrective actions as necessary.
- Acts as the primary point of contact for the FAA and pertinent foreign civil aviation authority personnel.
- Make application for revisions or amendments to the Operations Specifications, make application for foreign Repair Station Authorizations and submit renewal applications for existing authorizations.
- Monitor the internal audit and surveillance of required programs mandated by all regulatory agencies. Ensure provisions are implemented to correct any discrepancies reported in a timely manner. Issue monthly reports as to the status of audits.
- Maintain and update policies and procedures as it relates to tool calibration, technical data, shelf-life and scrap parts programs. Ensure calibration standards are traceable to the National Institute of Technical Standards or other governmental controlling agency standards if applicable.
- Monitor safety standards compliance, industry trends, and applicable regulations (Federal, State and local) and ensure appropriate actions are taken.
- Oversee technical library and ensure that repair station technical data is current and available while work is being performed.
- Update and maintain the RSM/QCM and Training Program Manual.
- Manage Inspection Department and ensure proper staffing levels are maintained in order to support business needs.
- Oversee Training Department and ensure employee training records are maintained up to date and current.
- Maintain the master list and control of inspection stamps and maintain a current roster of authorized Supervisory and Inspection Personnel.
- Conduct or coordinate incident investigations.
- Provide technical advice and guidance related to quality and safety.
- Actively drive and support the company safety program and initiatives. Hold regular recorded safety meetings.
Generic Management Responsibilities:
- Lead, coach and mentor direct reports and their subordinates to consistently deliver excellence in their undertaking as individuals and team players.
- Ensure commitment and accountability at all levels by maintaining a cohesive organization motivated to meet and exceed expectations.
- Undertake recruiting and termination of quality, training and auditing department employees as necessary.
- Ensure the facility is kept to the highest standards of safety, compliant at all times, enforcing regulations and practices to avoid accidents.
- Deal with offenders in the appropriate manner in line with corporate policies.
- Ensure that good housekeeping is undertaken by all employees, keeping their work area clean and tidy at all times.
- Strive for continuous process improvements while ensuring compliance to FAA, safety (OSHA), legal and established corporate procedures, checks and balances.
- Provide frequent accurate and candid reporting to his/her managers and the Executive Leadership Team.
- Undertake division planning including financial budgeting, manpower planning including shift scheduling, materials and equipment projections to meet corporate goals.
- Compare budgets to actuals on a continuous basis.
- Keep all direct reports informed of operational objectives and relevant corporate information approved for dissemination.
- Establish performance metrics, goals and performance evaluation processes in line with corporate policy.
- The individual and department goals should be aggressive, achievable and in line with corporate strategy.
- Conduct regular meaningful meetings, clearly establishing meeting objectives and resultant actionable items.
- Take part in Executive Leadership meetings, as and when required.
- Collaborate closely with other departments for problem analysis and resolution and any other collaborative undertaking necessary to meet corporate goals and conflict resolution.
- Deal with customers in a cordial, respectful and professional manner, and see to it that all personnel behave accordingly.
- Participate in events including seminars, exhibitions and conferences when necessary.
- Support his/her management with other business activities as needed.
- To lead by example at all times; through professional behavior, with integrity, commitment to the company and compliance with its policies.
Education and Experience:
- Undergraduate degree in Engineering and/or Management.
- Postgraduate degree preferred.
- Airframe & Powerplant certified.
- Minimum of fifteen years MRO experience required with management progression
- Minimum five years’ supervisory experience in Quality Control or Quality Assurance Management position.
Knowledge and Skills:
- Proficient Computer user with working knowledge of Microsoft Office.
- Excellent written and oral communication skills.
- Extensive knowledge of Boeing and Airbus maintenance for aircraft on company’s Ops Specs.
- Expert knowledge in FAR policies and procedures.
- Ability to communicate with technical and non-technical audiences.
- Working knowledge of maintenance planning/production control, repair services in a Part 145 environment.
Aviation Maintenance, Operations / Management