The ideal candidate will have had 5 years or more of progressive management experience preferably in airline management or as an operations manager, preferably in a contract services environment. This position is responsible for oversight of Airport Services as well as developing and maintaining positive client relations.
Responsible for overall duties at operation such as hiring/terminations, counseling, administrative duties, client relations, FAA/TSA relations, training, payroll processing, client invoicing, State licensing, scheduling, and employee relations. Manage the day-to-day operations with primary responsibility over scheduling/staffing, managing daily budgeted hours, and limiting overtime of the operation. Perform all duties of subordinate employees when necessary. Train/retrain all personnel in airline/airport procedures, safety procedures, and company policies. Maintain familiarity and compliance with state regulations regarding hiring and termination of personnel. Responsible for the scheduling of all airport employees insuring adequate coverage. Maintain good employee relations. Handle employee problems in an efficient and effective manner. Client Relations – Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public. Act as liaison among local airport/airline managers, FAA representatives and company. Adhere to company policies and procedures and participate in achievement of company objectives. Project a positive image and respond to inquiries from clients, staff and public in a courteous manner. Perform quality assurance service audits as directed to conform to client specifications and/or procedures. Perform other duties as requested.
Motivated leader who is willing to roll-up their sleeves and work alongside the employees
5 years of progressive management experience preferred
Operations, Airline or Hospitality experience preferred
Working knowledge of financial reports and budgets
Excellent communication skills Strong computer skills; Word, Excel, data entry skills
Flexibility, multitasking and experience working in a changing environment