Various Locations, United States

Customer Service Representative (CSR)


PLEASE NOTE: Please do not apply if you require visa sponsorship.  This position requires the candidate be able to work in the U.S. WITHOUT the need for visa sponsorship!  

This is a full time/direct hire position offering a competitive salary with full benefits package.

Position Title:  Customer Service Representative

Employment Location:  Seattle, WA; Wilmington, NC; Long Island, NY

Reports to: Customer Service Manager

The Company

The Company is a private equity backed platform company launched in 2017 that is focused on the fixed-based operator (“FBO”) sector. The Company has been rapidly growing through the acquisition of FBO locations and has significant additional committed capital from its sponsors to continue to grow the business through future acquisitions. The Company’s strategy is to acquire attractive locations and increase EBITDA at these locations through investment and operational and commercial improvements.

Primary Purpose of the Position

The Company is a Fixed Base Operator (FBO) that services private jets. As a Customer Service Representative, the candidate must represent the Company’s brand by providing Seven Star Service to each person who enters the facility. This individual must take pride in offering the best in service, providing all services with the highest of standards, and always with a smile. The Customer Service Representative manages all customer requests without showing signs of stress or frustration, even under the most demanding of situations.

Essential Functions

  • Deliver proactive, personalized service to Private and Corporate Aviation clientele.
  • Arrange services including hotel, catering, and ground transportation.
  • Coordinate aircraft services, such as fuel and hangar storage.
  • Input trip data into scheduling software as well as updating customer information in database, as necessary.
  • Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.
  • Educate customers on available services, promotions, and programs.
  • Process customer invoices.
  • Answer customer questions and resolve issues, as necessary.
  • Assists passengers and flight crews with our professional Seven Star Service: always offering additional services and exceeding customer expectations.
  • Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants, etc.
  • Maintain lobby appearance and keep snack and beverages stocked.
  • Flight tracking via online databases to ensure timely services.
  • Perform other duties that may be assigned, as necessary.

Minimum Qualifications

  • Strong verbal and written communication skills.
  • Basic computer knowledge.
  • Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations.
  • Negotiation and sales skills.
  • Reliable multitasking skills.
  • Valid driver’s license.

 Preferred Qualifications:

  • Previous customer service experience preferred.
  • Basic knowledge of various aircraft types and servicing a plus.

 


  • Location: Various Locations, United States
  • Categories: Aviation Maintenance
  • Contract Type: Full Time

Sharon Ballgae


Contact Information
  • Call: (904) 264-0097
  • Fax: (904) 264-0230

Address:
Aviation Recruiting, Inc.
1845 Town Center Boulevard, Suite 350
Fleming Island, FL 32003

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