Santiago, Chile

Customer Success Manager – Airline Unit Load Device (ULD) Management


NOTE:  This position requires Chilean citizenship or….

Other South American nationalities will be considered IF already authorized to work in Chile.   

POSITION OVERVIEW:

The Customer Success Manager focuses on customer satisfaction, profitability, growth and retention. This individual will be responsible for managing airline customer agreements from “end to end.”

GENERAL RESPONSIBILITIES:

  • Take ownership of customer account P&L, focusing on profitability and cost reduction in-line with business case and business unit expectations.
  • Strive for operational excellence and success to meet customer expectations and agreement obligations.
  • Involvement in business case process for new and renewing customers.
  • Prepare draft pricing business case for new ULD requirements for existing customers.
  • Manage bill of sale activities for ULD purchase acquisitions.
  • Prepare and finalize the client chargeable stock (CCS) needs for each month. Clearly articulate to the customer the Company’s assumptions, as well as, update the rolling forecast and performance manager.
  • Ensure accurate and regular end of month invoicing.
  • Follow up with the customers regarding overdue invoices to ensure payment, escalating to Commercial Ops if required.
  • Present monthly client business KPI reviews to each customer, ensuring clear communication and explanation of any additional and applicable recharges.
  • Present monthly KPI customer performance reviews to leadership team, with an action plan to solve under performance and/or non-satisfaction issues.
  • Communicate, manage and resolve customer issues and needs on a timely basis.
  • Partner with Short Term Leasing to ensure appropriate re-charging.
  • Develop and maintain influential and operational relationships both internally & externally (e.g. customer, 3rd parties, airports, repair shop, local authorities etc.) to drive customer success and reduce operational barriers where possible.
  • Additional duties as assigned.

QUALIFICATIONS:

  • Tertiary studies in Business, Engineering or Aviation Management.
  • Leadership experience preferred.
  • Sound understanding of Airline Customers and their requirements.
  • Logistics planning experience preferred.
  • Aviation Industry experience preferred – ULD Experience a huge plus.
  • Solid project management skills, having managed and successfully delivered multiple, complex projects on-time and on-budget.

 

 


  • Location: Santiago, Chile
  • Categories: Operations / Management
  • Contract Type: Full Time

Marc Ballgae


Contact Information
  • Call: (904) 264-0097
  • Fax: (904) 264-0230

Address:
Aviation Recruiting, Inc.
1845 Town Center Boulevard, Suite 350
Fleming Island, FL 32003

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