Portland, Oregon, United States

Fleet (Cabin) Service Supervisor – Portland, OR (PDX)


PLEASE NOTE: Please do not apply if you require visa sponsorship.  This position requires the candidate be able to work in the U.S. WITHOUT the need for visa sponsorship!  

This is a full time/direct hire position offering a competitive salary with full benefits package.

TITLE OF POSITION: (Fleet) Cabin Service Supervisor, Station Operations

EMPLOYMENT LOCATION:  Portland, OR (PDX)

JOB SUMMARY

The Supervisor will foster and support an inclusive and high-performance operation where team member and customer safety is at the forefront. This role assigns and oversees the work of team members, stepping in to provide hands-on help when needed to exceed customer expectations. The Supervisor mentors and develops the skills of leads, agents, and trainers for continuous growth and learning. By demonstrating open and honest two-way communication the Supervisor ensures a successful operation at the station.

SKILLSET

  • Promote and maintain a culture of safety at all times
  • Lead a team in a fast-paced and ever-changing environment to meet and exceed operational targets while maintaining service, timeline, and compliance requirements
  • Establish and maintain a culture that encourages communication, and where all team members feel valued, connected, and engaged in the success of the operation
  • Recognize and celebrate individual and team performance
  • Responsible for supervising the daily activities of Station Agents, including scheduling, training, attendance, discipline, and performance appraisal
  • Evaluate individual and teamwork performance and provide necessary feedback. Coach and counsel as needed and document discussions and improvement plans
  • Lead briefings with a focus on planned changes, explaining reasons for changes, safety topics, performance, and recognition
  • Monitor, assess, and report on below-wing and team performance daily; identify trends and drive ongoing improvement
  • Responsible for ensuring that equipment is available, maintained, and operated in a safe manner at all times, to include daily inspections and removal from service
  • Investigate and report delays and irregular flight activity, determining solutions for how to avoid such delays in the future
  • Complete shift and daily reports to share performance with the local team and leadership
  • Foster an inclusive, engaging, and high-performance culture that demonstrates the company’s values of Safety, Service, Integrity, Mutual Respect, Accountability and Pride at all times
  • Other duties as assigned

BENEFITS

  • Competitive Insurance Package
  • Paid days off – holidays/personal/vacation/sick
  • Travel Privileges
  • Advancement Opportunities
  • Quarterly Bonuses
  • Recognition Programs and incentives

QUALIFICATIONS

  • 6 months airline experience with proven skills in station operations, including one of the following areas: passenger service, cargo handling, fleet service, and ground operations preferred
  • Experience coaching and counseling employees on performance related issues preferred
  • Skilled in all aspects of aircraft servicing, loading, baggage and cargo handling
  • Self-motivated individual able to work collaboratively in a team environment
  • Able to lead, motivate, and successfully communicate with a diverse workgroup
  • Proven ability to direct the work of others in a positive way
  • Ability to juggle multiple tasks in a fast-paced environment
  • Ability to obtain and maintain airport security clearance, customs seal, and/or USPS security clearance including background criminal history check, drug screen and fingerprinting
  • Ability to lift up to 75 pounds on a frequent basis
  • Flexibility to work varied shifts, weekends, and holidays
  • High school diploma or equivalent preferred
  • Must be at least 18 years of age
  • Must be authorized to work in the U.S.

  • Location: Portland, Oregon, United States
  • Categories: Aviation Maintenance, Operations / Management
  • Contract Type: Full Time

Sharon Ballgae


Contact Information
  • Call: (904) 264-0097
  • Fax: (904) 264-0230

Address:
Aviation Recruiting, Inc.
1845 Town Center Boulevard, Suite 350
Fleming Island, FL 32003

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