Florida, United States

Maintenance Administrator/Service Advisor – Melbourne, FL

PLEASE NOTE: Please do not apply if you require visa sponsorship.  This position requires the candidate be able to work in the U.S. WITHOUT the need for visa sponsorship!  

This is a full time/direct hire position offering a competitive salary with full benefits package.

Title of position:  Maintenance Administrator/Service Advisor

Employment location:  Melbourne, FL

Overview of position:

The MX Administrator/Service Advisor functions as a liaison between the maintenance department and the customer with the primary goal of building customer relationships to ensure repeat business and continued growth of the customer base.

Duties & Responsibilities:

  • Answer phone calls & emails for maintenance inquiries. Greet customers. Input new customer information in Quantum.
  • Coordinate with D.O.M. and shift supervisors to manage the workflow schedule.
  • Effectively communicate adjustments to the schedule.
  • Monitor Work Orders and advise supervisors of performance over and under activity.
  • Foster and maintain positive customer relations to ensure repeat business from intake of aircraft to release.
  • Effectively communicate customer requests to maintenance department – and service outcomes to customer.
  • Assist in the management/accounting of the aging report and send customer notification when applicable.
  • Provide administrative support by creating Work Orders, Purchase orders, Estimates and Invoices.
  • Prepare customer work orders.
  • Create estimates and obtain work approvals.
  • Create Purchase Orders. Receive and inspect incoming parts and add to work orders.
  • Ensure parts being sent out for cores or repairs are properly tagged.
  • Create, evaluate and adjust customer invoicing.
  • Collect payment for work performed and close work orders.
  • Monitor calibrated tools for next due calibration dates.
  • Work closely with our OEM partners on all warranty issues.
  • Coordinate with outside vendors when services are required (ex. IFR certs.)

  • Location: Florida, United States
  • Categories: Aviation Maintenance

Sharon Ballgae

Contact Information
  • Call: (904) 264-0097
  • Fax: (904) 264-0230

Aviation Recruiting, Inc.
1845 Town Center Boulevard, Suite 350
Fleming Island, FL 32003

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